Several methods and indicators are used to measure logistic performances; thus sometimes there are various values for the same performance. This paper starts examining the structure for a supply chain performance measurement according to the service quality requirements, and determines an...

In this paper, we describe the main characteristics of Supply Chains (SC) and the activities that take place at the strategic and tactical levels. We mention the risks that are specific to SC and show how to measure the performances of an SC at both the strategic and the tactical levels. We also...

This paper measures and compares volume flexibility across 500 Indian firms using financial statement analysis to derive useful insights. These firms from six broad sectors were classified into three categories on basis of sales revenues. The results suggest that small firms derive their volume...

Empirical research captured information from a multinational EU leader in the financial services sector during the early stage of outsourcing IT services and an action inquiry methodology surfaced the embedded web of meanings relating to changes and effects on working relationships. The results...