The role of performance management (PM) systems has become crucial for steering small-medium enterprises (SMEs) to successfully compete during the ongoing critical economic transition. To improve decision-maker strategic learning processes, traditional PM frameworks need to be combined with...

Capabilities and their underlying knowledge assets represent a major competitive resource for knowledge-intensive organisations such as e-businesses. The research presented in this paper utilises a series of case studies to identify the key knowledge assets for e-businesses. The paper suggests...

In this paper, we highlight the need to provide education that represents a business process view of organisational functioning. Following three computer supported methodologies are evaluated first: traditional simulation; systems dynamics simulation; and business gaming. Operations management...

System dynamics has been used over a number of years to explore and explain the role Research and Development (R&D) can play in shaping the dynamics of a firm or industry. This paper describes how a dynamic simulation model can be built which broadly characterises and captures the causal...

There is a kind of knowledge, possessed by groups, that is more than the aggregation of individual knowledge. Nahapiet and Ghoshal call it intellectual capital. How does social structure, in a project team, influence collective knowing capability? In this study, several conclusions are made....

This paper analyses the contextual differences of service operations with the aim to widen understanding about performance measurement in services. Recent research considers service management from many viewpoints like marketing and operations management, and also the importance of performance...

Telecom supply chains are subject to instabilities and uncertainties that make substantial the risks handled by the chain actors. This paper demonstrates that the exchange or sharing of reliable information improves both actors' and SC's performance. In particular, this paper presents a system...

With changing expectations of citizens and an increasing demand for accountability for results, performance measurement has been recognised as one of the key items of the public sector reform agenda. This subject has attracted a huge interest in the past 10–15 years. This study reviews...

Performance is an issue today in production management. Thus, every decision-maker within the production management system must make his own decisions in relation to local objectives which must be defined and valued consistently within the global objectives of the system. Based on this...

Benchmarking of industrial business processes is based on the comparison of performances reached. However, benchmarking should also allow the understanding of how each process attains these performances. To this end, modelling techniques can be very useful. For this purpose, we have developed...