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Operational performances in manufacturing and service industries: conceptual framework and research agenda
Grando, Alberto; Tapiero, Charles S.; Belvedere, Valeria - In: International Journal of Business Performance Management 9 (2007) 2, pp. 110-126
suitable to classify manufacturing and services industries; then, it presents a review of the main contributions on performance …
Persistent link: https://www.econbiz.de/10010669231
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Applying performance measurement in service operations: analysis of contextual differences
Jääskeläinen, Aki; Laihonen, Harri - In: International Journal of Business Performance Management 15 (2014) 3, pp. 243-261
performance measurement in services. Recent research considers service management from many viewpoints like marketing and … different types of services. However, the practical implication of service contingencies on performance measurement practice is …-intensive services, public services and industrial services. Qualitative multiple-case approach is applied. As a result, the paper shows …
Persistent link: https://www.econbiz.de/10011130123
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Balanced benchmarking
Bogetoft, Peter; Bramsen, Jens-Martin; Nielsen, Kurt - In: International Journal of Business Performance Management 8 (2006) 4, pp. 274-289
We suggest a decision support approach, Balanced Benchmarking that combines Balanced Scorecard (BSC) and Interactive …
Persistent link: https://www.econbiz.de/10010669233
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A comparative performance evaluation of Taiwan's high-tech industries
Chen, Chung-Jen; Yeh, Quey-Jen - In: International Journal of Business Performance Management 7 (2005) 1, pp. 16-33
This study applied Data Envelopment Analysis (DEA), a multiple inputs-multiple outputs evaluation tool, to analyse the comparative performances of six high-tech industries currently developed in Taiwan. These six high-tech industries are semiconductor, computer, communications,...
Persistent link: https://www.econbiz.de/10010669253
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Identification of benchmarking service units through productivity and quality dimensions
Punniyamoorthy, Murugesan; Murali, R. - In: International Journal of Business Performance Management 12 (2010) 2, pp. 103-122
In this paper, an integrated performance measurement model is developed, considering both productivity and quality dimensions together in one platform. The ranking of the units for the identified quality dimensions is found by the application of analytic hierarchy process (AHP). By using the...
Persistent link: https://www.econbiz.de/10010669317
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Seaport performance comparison using data envelopment analysis: the case of Iberian container terminals
Dias, João Carlos Quaresma; Azevedo, Susana G.; … - In: International Journal of Business Performance Management 13 (2012) 3/4, pp. 426-449
contributes for policy-makers, seaport authorities, dealers, and researchers to support their decision making and to help define … future decision policies in seaport industry. The results are very opportune in actual debate about the seaport industry …
Persistent link: https://www.econbiz.de/10010816669
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Multifactor performance measure model with an application to printed circuit board industry
Wu, Chuan-Chun - In: International Journal of Business Performance Management 9 (2007) 1, pp. 43-57
The research described in this paper contains two parts. The first part is to present an empirical investigation where financial index is considered to measure the printed circuit board performance. The second part is to examine the effects of financial index on sales and gross margin. The...
Persistent link: https://www.econbiz.de/10010816673
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Scale and efficiency in the provision of local government services
Burridge, Mark - In: International Journal of Business Performance Management 10 (2008) 1, pp. 99-107
scope in the provision of local services. A flexible modelling framework is used which combines elements of both short and … suggests that there are significant fixed costs associated with the provision of local services. Local authorities exhibit …
Persistent link: https://www.econbiz.de/10010669307
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Making an ideal decision-making unit using virtual network data envelopment analysis approach
Yousefi, Saeed; Shabanpour, Hadi; Saen, Reza Farzipoor; … - In: International Journal of Business Performance Management 15 (2014) 4, pp. 316-328
Data envelopment analysis (DEA) is a tool for measuring the relative efficiency of decision-making units (DMUs) that …
Persistent link: https://www.econbiz.de/10010944830
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Air transport performance: current evidences about the efficiency of Italian airports
Brida, Juan Gabriel; Fasone, Vincenzo; Monterubbianesi, … - In: International Journal of Business Performance Management 15 (2014) 4, pp. 351-371
This paper analyses the performance of Italian airports. We construct and estimate a data envelopment analysis, under Charnes, Cooper and Rhodes (CCR), Banker, Charnes and Cooper (BCC) and superefficiency models, in order to obtain efficiency scores for 14 airports for the period 2009-2011. In...
Persistent link: https://www.econbiz.de/10010944832