Transport Association (IATA). Design/methodology/approach – A survey of 120 managers from Jordan and IATA was undertaken using … transformational rather than transactional leadership style, in Jordan, there was no clear preference for transactional or … social science research in countries with long authoritarian histories, such as Jordan, which present the likelihood of …

components and business performance in Jordan's financial service organizations (FSOs). Design/methodology/approach – Using a … research project in Jordan that isdevoted to investigating the scale and components of CRM implementation in Jordan and in the …

' loyalty through examining the mediation effect of customer satisfaction dimensions in Jordan's mobile service operators …. Design/methodology/approach – To achieve the research objectives, data were collected from 1,350 subscribers in Jordan from … customer loyalty through customer service satisfaction dimensions as mediators, either in Jordan or other developing countries …

about KM and TQM were obtained through a survey questionnaire distributed to managers in the insurance industry in Jordan …. Research limitations/implications – Since this study was limited to the insurance sector in Jordan, caution must be exercised … study provides useful information and impartial advice for managers in the insurance business in Jordan. It also suggests …

collected from 358 employees working in different public sector organizations located in the Northern region of Jordan. Findings …

findings when Hofstede's work value orientations are applied to other different cultural domains (i.e. Jordan). Design …

Jordan. Therefore, this paper offers some useful suggestions that may lead to translating quality rhetoric into concrete …

non-Western context. Second, it contributes to the knowledge of the topic of commitment in Jordan.  …