Purpose – The purpose of this paper is to explore how two Islamic banks have involved employees in developing service product innovations. Design/methodology/approach – The case studies describe the roles of employees during specific stages of development process of service product...

Purpose – The paper attempts to develop an approach to “trust” in leadership based on Herzberg's two‐factor theory. Design/methodology/approach – The paper focuses on thoughts and current knowledge on leadership in organizations. Findings – Challenging the orthodox view of leadership...