Purpose – This study seeks to identify the general characteristics of the profile of staff at five‐star hotels, and methods of recruitment, and makes suggestions for improvement in this sector. It is hoped that it will lead hotels to a greater competitive advantage....

Purpose – Failte Ireland argues that high performance work practices will provide the Irish tourist industry with the necessary competitive edge. The main focus of this study is to explore the extent of these practices in the Irish hospitality industry with particular emphasis on the practices...

This study highlights the fragility of the tourism industry in developing countries. The overdependence of the Bahamas on the tourism industry, for economic development, is brought into focus here. The adroit efforts of the directors of tourism for both the Bahamas and Jamaica are highlighted....

The growth in the global tourism market place presents many countries with great opportunities to capitalize on their natural competitive advantages. However, achieving the economic potential of global tourism remains elusive for many countries, despite their natural advantages. In this context,...

Hotel managers need to understand how their firm can achieve a competitive advantage (CA) over their competitors. Three conceptual frameworks: Porter’s five, forces approach, the resource‐based approach, and the relational approach, have assisted managers in identifying the sources of CA....

Purpose – The purpose of this paper is to illustrate financial benefits of spa operations in resorts by developing a spa revenue contribution technique/method. Design/methodology/approach – This purpose is achieved by utilizing current industry and academic literature in the fields of...

Purpose – The aim of this paper is to explore the extent to which employee welfare and human resource management impacts on customer service. Design/methodology/approach – Data were collected from a number of operational staff of the Mount Kosciusko ski fields in Australia. The staff was...

Recent research has queried the capability of hotel consortia organizations to compete in the hotel sector. Discusses the results of this investigation. A working definition was developed and employed to classify a fieldwork sample of 29 organizations. The concepts of generic strategy and...

Interest in employee empowerment in hospitality operations is largely concerned with the improvement of customer service quality. Specifically, it is intended that through empowerment employees will be more committed to successful service encounters and will have the ecessary discretion and...

Through primary research based on interviews with key executives in 20 of the largest hotel groups operating in the UK short‐break market, presents the case that in the UK short‐break market complexity is deliberately being managed to enhance rewards for hotel groups and that this protects...