Showing 1 - 10 of 58
The restaurant industry is dealing with diversity in terms of its workforce, international customers and multinational business operations. Acknowledging diversity through multicultural training is beginning to appear in some restaurant companies. This study investigates how franchised...
Persistent link: https://www.econbiz.de/10014762446
‐developed Mediterranean tourist region in the Republic of Croatia. The results pertain to number of women in management, age and educational …
Persistent link: https://www.econbiz.de/10014762462
management notion of “fit”.  …
Persistent link: https://www.econbiz.de/10014762515
Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages … built on the prevailing IT “era”. Explores the future strategic potential of reservations management. Hotel operators need …
Persistent link: https://www.econbiz.de/10014762518
tended to change GMs every 2.5 years. The main causes of GM turnover are: management conflict and problems between property …
Persistent link: https://www.econbiz.de/10014762525
With the ever increasing globalization of the hospitality industry, an exploration of the issues facing international hotel managers in Russia is both timely and important. The ability to manage people in an international context is one of the greatest tests of managerial skill and, in many...
Persistent link: https://www.econbiz.de/10014762553
development of such a strategy rests with customer relationship management, hotels should identify the most profitable ways to …
Persistent link: https://www.econbiz.de/10014762554
bedroom maintenance” and “comfort of mattress and pillow” highly, while accommodation management rated “courteous, polite … items in the survey between what management and guests believed were important, which indicates a lack of understanding by … management. The ramifications for management who do not provide those items important to guests are lower occupancy rates and …
Persistent link: https://www.econbiz.de/10014762556
Aims to identify the job‐related barriers to creativity as perceived by managers and supervisors in the Hong Kong hotel industry. Two pilot tests using individual in‐depth interview and dichotomous selection test were conducted to identify possible barriers. Based on the result of the first...
Persistent link: https://www.econbiz.de/10014762571
Hospitality management higher education’s historic origins have resulted in a strong vocational ethos permeating the … movement, driven by higher education hospitality academics towards the liberation of hospitality management higher education … paper investigates the historical evolution of hospitality management education, concepts associated with liberal education …
Persistent link: https://www.econbiz.de/10014762572