Antony, Jiju; Jiju Antony, Frenie; Ghosh, Sid - In: International Journal of Contemporary Hospitality Management 16 (2004) 6, pp. 380-384
Service quality is a growing concern for many service firms in the UK. Today service firms are paying more attention than ever to the needs and expectations of the customers by consistently improving the quality of service provided to their customers. This paper briefly explores the relation...