Purpose – The purpose of this study was to evaluate the impact of quality certifications on apparent labour productivity in a sample of hotels in Spain. Design/methodology/approach – In line with Mairesse and Kremp (1993), the theoretical model was based on a Cobb–Douglas production...

Purpose The purpose of this paper is to analyse whether hotels that use a revenue management system (RMS) outperform non-RMS-users in a context of decreasing demand. Design/methodology/approach A database of chain hotels with a rating of three or more stars was used to estimate MANOVA and ANOVA...