Purpose: This study defines service breakdowns, service breakdown prevention, and “servicide” as they relate to service-dominant logic. The study reviews relevant relevant literature on these three topics. This study categorizes real-life examples into five levels of dramatic turns toward...

Purpose – This paper aims to introduce a structuring and processing model (SPM) as a framework for tourism decision making research. Design/methodology/approach – The study employs McCracken's long interview to collect data in field settings. The study introduces advances in Mintzberg et al....

Purpose This paper aims to advance a configural asymmetric theory of the complex antecedents to hospitality employee happiness-at-work and managers’ assessments of employees’ quality of work performance. The study transcends variable and case-level analyses to go beyond prior statistical...

Purpose – The purpose of this article is to propose and test empirically tourism ' s destination dominance and marketing website usefulness hypothesis (TDDH). The study proposes a multi-item metric for marketing website usefulness. The main hypothesis is that the usefulness of a destination '...