Develops a conceptual framework for qualitative research directed at small hospitality firms, ensuring an appropriate “fit” between theory, research and analysis, and aiding subsequent practical applications for hospitality research practitioners. Proposes that certain key theoretical and...

Within the small firms sector, the Web is anticipated to bring unprecedented new opportunities for business development and competitive advantage. The reality in small firms, however, may be that lack of understanding of the value the Net may provide in the context of their own organisation,...

Despite the renowned poor employment practices across the hospitality industry recent analysis of the Workplace Industrial Relations Survey reported higher levels of job satisfaction among hospitality employees than those in other industries. This paper presents a collective case study of...

China's travel agent industry started becoming a service industry after China opened its doors to the outside world in 1978. During the process of economic reform and marketization, the industry has become much more mature than 25 years ago. With China's accession to World Tourism Organization,...

Purpose – The purpose of this paper was to investigate the factors influencing financial performance of small hotels, particularly in developing countries like Tanzania. Design/methodology/approach – This investigation used financial ratio analysis on business performance data collected from...

Purpose – The purpose of this paper is to evaluate whether there were significant differences in the factors affecting economic contribution and performance of small hotel clusters in the three regions of Arusha, Dar es Salaam, and Mwanza in Tanzania. This paper also assesses whether there...

Purpose – The purpose of this paper is to explore the current status of HACCP across the food chain with particular reference to the hospitality industry. It is the first article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary...

Purpose – This paper aims to understand the perceptions and practices of small accommodation providers regarding the growing area of user‐generated content (UGC) web sites. Design/methodology/approach – A total of eight small hospitality enterprise cases of four classifications were...