directions for GPT operators and tour guides to improve tourism management and tourist experiences. Social implications This … study contributes to tourism literature about customer-to-customer interaction by identifying the major categories of other … affect the travel experiences of a domestic GPT participant. Tourism firms can formulate better strategies and staff training …

extent of outreach of hospitality services to customers. Design/methodology/approach – After a review of several hospitality … services, two factors were selected to assess their outreach to customers: location of service provider; and direct or indirect … features of these services. It became apparent that, as the technological innovations develop, new categories of services are …

services. Based on the review, the conceptualization and operationalization of EIB are summarized, and the relationships … between job characteristics and EIB are revealed. Design/methodology/approach Altogether, 143 papers examining EIB in services …. Findings Three approaches to examine EIB in services have been identified. The concept of EIB based on the reviewed papers is …

Romania. Findings – The results of SEM suggest that emotional exhaustion functions as a full mediator of the effects of work … performance through data gathered from frontline hotel employee‐manager dyads in Romania.  …

frontline employees in the international five- and four-star chain hotels with a time lag of two weeks in three waves in Romania …

Co‐operation is crucial to the successful marketing of tourism destinations, and electronic commerce offers exciting … new opportunities for co‐operation among tourism suppliers. This article examines the reciprocal linking of Websites to … create “virtual” tourism destination organisations, whereby consumers can access information and purchase multiple components …