that, despite its fundamental importance, experience-related research remains under-represented in the tourism literature …. Research limitations/implications – While this paper focused on the “leading” tourism journals as defined by various studies in … the past, other journals and other publications that target a specific niche readership may also have worthwhile …

Purpose – The purpose of this study is to understand hospitality finance research through content analysis by examining … of Hospitality & Tourism Research , International Journal of Hospitality Management , International Journal of … dramatically increased during the recent decade. Research limitations/implications – The data were collected from four hospitality …

Purpose – In order to enhance operational efficiency, improve service quality and reduce costs, practitioners in the … practitioners and researchers in identifying research gaps and formulating future plans. This paper aims to address these issues … Design/methodology/approach – This study analyzed 88 full-length ICT-related research articles that were published in the …

quality of service and utilization of the Croatian tourism and hotel industry. To bring about change, modern management …

antecedents that determine the level of customer satisfaction are perceived quality and total perceived price. The research … carried out shows that perceived quality has a direct and positive impact on the level of customer satisfaction, while …

social comfort are compared with perceived core service quality to determine the greatest influence on repurchase intentions … influence on repurchase intentions for the initial visits to the café, but after 11 visits only perceived core service quality … is a significant predictor. Research limitations/implications – The cross‐sectional design used in this study may not …

Purpose – This study aims to identify key quality attributes that significantly distinguish highly satisfied diners … quality attributes are critical in distinguishing highly satisfied diners from other diners. Findings – This study shows that … of diners. Research limitations/implications – The focus of this research was mid‐to‐upper scale restaurants. The …

“harmony” in influencing customer satisfaction/loyalty, and the service quality dimensions that are most salient to the context … Chinese diners in Australia. Findings – A factor analysis revealed three service quality dimensions: interaction quality, food … three quality dimensions are significantly and positively correlated to both customer satisfaction and customer loyalty …

in New Zealand perceive job quality in the tourism industry. Design/methodology/approach – Semi‐structured interviews are … used to examine graduates' assessments of the quality of their current jobs. These assessments are informed by their … personal expectations and experiences. Understanding job quality requires an approach that takes into account both economic and …