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An investigation of multicultural training practices in the restaurant industry: the training cycle approach

Lee, Changuk; Chon, Kye‐Sung - In: International Journal of Contemporary Hospitality Management 12 (2000) 2, pp. 126-134

The restaurant industry is dealing with diversity in terms of its workforce, international customers and multinational business operations. Acknowledging diversity through multicultural training is beginning to appear in some restaurant companies. This study investigates how franchised...

Persistent link: https://www.econbiz.de/10014762446

Some characteristics of women managers in the hotel industry

Soehanovic´, Jusuf; Zougaj, Miroslav; Krizoman, Danijela; … - In: International Journal of Contemporary Hospitality Management 12 (2000) 4, pp. 267-270

‐developed Mediterranean tourist region in the Republic of Croatia. The results pertain to number of women in management, age and educational …

Persistent link: https://www.econbiz.de/10014762462

Towards a strategy implementation framework

Okumus, Fevzi - In: International Journal of Contemporary Hospitality Management 13 (2001) 7, pp. 327-338

management notion of “fit”. …

Persistent link: https://www.econbiz.de/10014762515

Strategic implementation and IT: gaining competitive advantage from the hotel reservations process

Sigala, Marianna; Lockwood, Andrew; Jones, Peter - In: International Journal of Contemporary Hospitality Management 13 (2001) 7, pp. 364-371

Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages … built on the prevailing IT “era”. Explores the future strategic potential of reservations management. Hotel operators need …

Persistent link: https://www.econbiz.de/10014762518

General manager turnover and root causes

Birdir, Kemal - In: International Journal of Contemporary Hospitality Management 14 (2002) 1, pp. 43-47

tended to change GMs every 2.5 years. The main causes of GM turnover are: management conflict and problems between property …

Persistent link: https://www.econbiz.de/10014762525

An examination of the organizational and cross‐cultural challenges facing international hotel managers in Russia

D’Annunzio‐Green, Norma - In: International Journal of Contemporary Hospitality Management 14 (2002) 6, pp. 266-273

With the ever increasing globalization of the hospitality industry, an exploration of the issues facing international hotel managers in Russia is both timely and important. The ability to manage people in an international context is one of the greatest tests of managerial skill and, in many...

Persistent link: https://www.econbiz.de/10014762553

A data mining approach to developing the profiles of hotel customers

Min, Hokey; Min, Hyesung; Emam, Ahmed - In: International Journal of Contemporary Hospitality Management 14 (2002) 6, pp. 274-285

development of such a strategy rests with customer relationship management, hotels should identify the most profitable ways to …

Persistent link: https://www.econbiz.de/10014762554

Business guests’ accommodation selection: the view from both sides

Lockyer, Tim - In: International Journal of Contemporary Hospitality Management 14 (2002) 6, pp. 294-300

bedroom maintenance” and “comfort of mattress and pillow” highly, while accommodation management rated “courteous, polite … items in the survey between what management and guests believed were important, which indicates a lack of understanding by … management. The ramifications for management who do not provide those items important to guests are lower occupancy rates and …

Persistent link: https://www.econbiz.de/10014762556

Barriers to creativity in the hotel industry – perspectives of managers and supervisors

Simon Wong, Chak‐keung; Loretta Pang, Wai‐Ling - In: International Journal of Contemporary Hospitality Management 15 (2003) 1, pp. 29-37

Aims to identify the job‐related barriers to creativity as perceived by managers and supervisors in the Hong Kong hotel industry. Two pilot tests using individual in‐depth interview and dichotomous selection test were conducted to identify possible barriers. Based on the result of the first...

Persistent link: https://www.econbiz.de/10014762571

The liberation of hospitality management education

Morrison, Alison; Barry O’Mahony, G. - In: International Journal of Contemporary Hospitality Management 15 (2003) 1, pp. 38-44

Hospitality management higher education’s historic origins have resulted in a strong vocational ethos permeating the … movement, driven by higher education hospitality academics towards the liberation of hospitality management higher education … paper investigates the historical evolution of hospitality management education, concepts associated with liberal education …

Persistent link: https://www.econbiz.de/10014762572