Purpose This study aims to investigate the mediating role of collective identity in the relations among transformational leadership, procedural justice and employee organizational commitment. Design/methodology/approach An empirical survey was conducted in 43 hotels in mainland China with 585...

Purpose: This study aims to investigate the antecedents of frontline employees’ boundary-spanning behaviors in the hospitality industry. Anchored in transactional stress theory, affective events theory and motivation theories, a conceptual model was built to explore the impacts of hindrance...

Purpose – The purpose of this paper is to understand the business relationships among the tourism industry stakeholders in conducting collaborative destination marketing activities. Design/methodology/approach – This research takes a case study approach by focusing on the investigation of...

Purpose – The purpose of this paper is to provide insights and implications for hospitality management and education through an interview with an entrepreneur, leader, hotelier, and philanthropist in Central Florida – Mr Harris Rosen. Design/methodology/approach – The study takes a...

Purpose – The purpose of this paper is to examine the evolution and transformation of tourism distribution channels, focusing on the role the internet has played in such a process. It attempts to graphically illustrate, in a temporal manner, the evolving complexity of the tourism distribution...