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Why wait? Impact of waiting lines on self-service technology use

Kokkinou, Alinda; Cranage, David A. - In: International Journal of Contemporary Hospitality Management 27 (2015) 6, pp. 1181-1197

Purpose – The purpose of the present study is to examine the effect of waiting lines on customers’ decisions between using a self-service alternative and using a service employee. As self-service technologies are expensive and time-consuming to design and implement, service providers need to...

Persistent link: https://www.econbiz.de/10014765278

Differences in service quality perceptions of stakeholders in the hotel industry

Dedeoğlu, Bekir Bora; Demirer, Halil - In: International Journal of Contemporary Hospitality Management 27 (2015) 1, pp. 130-146

Purpose – Studies in the service quality evaluation literature have generally attempted to determine the service …, while most of the studies on the hotel sector in the literature focus mainly on the evaluation of customers for service …

Persistent link: https://www.econbiz.de/10014764679

An updated comprehensive review of website evaluation studies in hospitality and tourism

Sun, Sunny; Fong, Davis Ka Chio; Law, Rob; He, Shan - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 355-373

Purpose This study aims to review published articles on website evaluation in hospitality and tourism for the period of …-marketing. Originality/value This study updates website evaluation development in hospitality and tourism in the new millennium. The findings … practitioners. Design/methodology/approach Content analysis was adopted by this study to review retrieved articles on website …

Persistent link: https://www.econbiz.de/10014765301

Just‐in‐time education: tools for hospitality managers of the future?

Cho, Wonae; Schmelzer, Claire D. - In: International Journal of Contemporary Hospitality Management 12 (2000) 1, pp. 31-37

A conceptual model that incorporates critical thinking, collaborative learning, and just‐in‐time education is presented for use in the hospitality industry. The theory and constructs of the model and a method for application to the industrial training setting are explained. The concepts of...

Persistent link: https://www.econbiz.de/10014762433

Identifying the perceived barriers to participation in tertiary education among hospitality employees

Barry O’Mahony, G.; Sillitoe, James F. - In: International Journal of Contemporary Hospitality Management 13 (2001) 1, pp. 21-29

Reports on an investigation which identified a number of barriers which deter some hospitality industry employees from taking advantage of formal study opportunities. These barriers, which are categorised as informational, situational, financial, institutional or dispositional, need to be...

Persistent link: https://www.econbiz.de/10014762485

Practical time series forecasting for the hospitality manager

Cranage, David - In: International Journal of Contemporary Hospitality Management 15 (2003) 2, pp. 86-93

One of the most basic pieces of information useful to hospitality operations is gross sales, and the ability to forecast them is strategically important. These forecasts could provide powerful information to cut costs, increase efficient use of resources, and improve the ability to compete in a...

Persistent link: https://www.econbiz.de/10014762577

The future of hospitality education in Grenada

McDonald, Michelle L.; Hopkin, Royston O. - In: International Journal of Contemporary Hospitality Management 15 (2003) 3, pp. 156-160

The quality of hospitality education is a topical issue. It is being increasingly realised that the education level of tourism employees impacts on the quality of a country’s tourism industry. As the most tourism‐oriented region globally, the Caribbean is slowly awakening to the realisation...

Persistent link: https://www.econbiz.de/10014762586

Strategic issues faced by Ontario hotels

Lu, Zhen; Chiang, Denise - In: International Journal of Contemporary Hospitality Management 15 (2003) 6, pp. 343-345

Limited research exists on the current strategic issues and the strategies utilized by hoteliers of Ontario, Canada. The researchers conducted a pilot study by utilizing an e‐mail survey, attempting to identify the current strategic issues and strategies implemented by Ontario hotels. The...

Persistent link: https://www.econbiz.de/10014762617

Internet usage by international travellers: reasons and barriers

Heung, Vincent C.S. - In: International Journal of Contemporary Hospitality Management 15 (2003) 7, pp. 370-378

Despite the growing importance of the Internet as an information source for international travellers, as a marketing tool and as a way of doing business, there is a general lack of information on how these travellers use the Internet for information, booking and purchase of travel products and...

Persistent link: https://www.econbiz.de/10014762622

Management attitudes and perceptions of older employees in hospitality management

Magd, Hesham - In: International Journal of Contemporary Hospitality Management 15 (2003) 7, pp. 393-401

This paper presents the results of a study to identify the perceived benefits, disadvantages and future employment of older workers in Scottish small and medium‐sized hospitality firms. Towards this goal, a sample consisting of 21 managing directors in Scotland was obtained. Results indicated...

Persistent link: https://www.econbiz.de/10014762624

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