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Training in the hospitality industry has received relatively little attention and what has been published has focused … primarily upon training in hotels and restaurants. This paper presents an exploratory study of training of line‐level food and … beverage employees in private clubs in the USA. Through a series of focus groups, club managers’ approaches to training are …
Persistent link: https://www.econbiz.de/10014762452
training. Next, a range of findings from a study of the career paths of hotel managers in the UK is presented. These include … managers’ careers, and illustrates that, despite calls from industry for increased management training, traditional food and …
Persistent link: https://www.econbiz.de/10014762456
curriculum design. Graduates from tourism education institutes and vocational training schools cannot fulfill industry needs and …
Persistent link: https://www.econbiz.de/10014762464
training methods to attain specific types of training objectives. Data were obtained from 123 club managers who were members of … the Club Managers Association of America. Participants rated the effectiveness of 16 alternate training methods for … potential use in six different types of training situations. Training methods studied included case study, video‐tape, lecture …
Persistent link: https://www.econbiz.de/10014762533
Unique training methods help to attract and retain career minded hospitality service professionals at The Inn at Little …
Persistent link: https://www.econbiz.de/10014762543
who work in the industry. Building on the earlier work of “Tourism Training Scotland”, the new body is a partnership …
Persistent link: https://www.econbiz.de/10014762551
Reviews recent literature relating to emotion at work, with special reference to the causes and effects of emotional harmony, dissonance and deviance. Illustrations are drawn from branded service organizations, in particular chain restaurant operations that make use of scripted or set piece...
Persistent link: https://www.econbiz.de/10014762552
From a closed country in which tourism was virtually unknown, China has become a major player in the international tourism market since the country opened its doors to the outside world in 1978. Because of the constant increase in international and domestic tourism in China, provincial tourism...
Persistent link: https://www.econbiz.de/10014762635
. Western‐based hotel corporations should adapt their failure recovery training programs for their properties in China …
Persistent link: https://www.econbiz.de/10014762667
modifying their training programmes to emphasise this requirement. All employees must be aware of their duty in this area. The … invested in the business makes it appear even reckless. This study looks at the training and competence of bar staff, with a … limited survey of the training provision offered by licensees in a small town and interviews with several key individuals in …
Persistent link: https://www.econbiz.de/10014762672