Investigates the environmental scanning activities of hotel chains operating in Portugal. Attitudes towards environmental scanning by companies where strategy was formalised through a formal written strategic plan (Intenders) and those companies where strategy was informally developed through a...

This article offers, briefly, a production‐oriented development framework for Jamaica, based on growth‐promoting linkages between tourism, commodity production sectors, and complementary and related service industries. These linkages can boost the Jamaican endogenous competency and...

Purpose – The purpose of this study is to test the entrepreneurial orientation organization structure‐performance link within the context of the Asian hotel industry. Design/methodology/approach – Performance was designated as the dependent variable while strategic posture and organization...

Purpose – The purpose of this paper is to review the impact that the 2003 SARS epidemic had on tourism and summarize the lessons that were learned from this crisis. To offer both practical and strategic tips for hoteliers and destination marketers in the Niagara region should a similar crisis...

Developing the themes from Parts 1 and 2 of the series this article explores the nature and extent of variance arising from inadequate managerial control of variability and variety in the hospitality operations environment. In doing so it prepares a method of approaching the management and...

Delayed initiatives in respect of information technology do not seem to have resulted in major gains for the hospitality industry. On the contrary, there are many symptoms of a lack of firm direction. A strategic approach to IT offers the advantages of planning and consistency. It is necessary...

Reviews the concept of environmental scanning, presents definitions of the main concepts in the area and discusses the importance of systematic external analysis to organizations. Also seeks to provide an informed and practical overview of the environmental scanning process.

With reference to the concepts of chaos theory, proposes that long‐term strategic planning is of little benefit to businesses (especially small businesses) operating in the hospitality industry, and that managerial focus should emphasize innovative and creative practices in order to sustain...

Strategic planning is currently back in vogue as a key managerial process. However, despite the voluminous amount of strategic planning literature there has been a paucity of research that has measured planning effectiveness. This paper proposes a diagnostic tool developed for hotels called the...

The means by which leisure can provide a unique means of diversification from the traditional hotel markets of food and accommodation are outlined. These according to industry analysts are likely to demonstrate slow or even negative growth during the 1990s. The general trends in the leisure...