-to-face interviews were conducted with 40 female casino dealers recruited from the six major casinos in Macao. The data were subjected to …. Research limitations/implications – The sample is limited to Macao participants and the sample size is small. Also, only female …

critical incident technique (CIT), the researchers prompted 52 casino employees in Macao to recall critical incidents about …

tourism contexts are also discussed. Research limitations/implications – The sample is limited to Macao participants and the …