Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages … of development in information technology (IT). Suggests that strategic success and operational implementation have been … built on the prevailing IT “era”. Explores the future strategic potential of reservations management. Hotel operators need …

, publication and education in this area, service management in hospitality education has yet to receive the attention that it … deserves. Offers a review of service management issues, discusses the reasons why an understanding of service management … together to form the basis of a service management course in a hospitality curriculum.  …

Many developing countries have prepared plans particularly at the central level to guide tourism development, as they …, mainly aims at analyzing the shortcomings of the planning approaches to tourism development in developing countries by … tourism development. Concludes that there is the need for political stability, establishing supportive institutions and …

Tourist regions with long tradition and years of experience often have a hard time implementing strategic management … concepts. This is due to decision‐making and management processes at the level of tourism policy and the different levels of … interdependence of the individual elements of strategic management from vision to implementation while, at the same time, elucidating …

Washington, one of America’s top rated inns and restaurants. Professional development is discussed as it relates to teaching …

This paper argues that tourism development in Belize should avoid going the traditional mass tourism route of most … Caribbean destinations. Instead, it suggests that Belize is at the appropriate stage in its development to forge an alternative … identifies a number of limiting and facilitating factors to tourism development. These facilitating factors recommend the …

This article offers, briefly, a production‐oriented development framework for Jamaica, based on growth … performance. Alternative development policy considerations are also within the scope of this article.  …

ownership; hotel management capability and resources; and competition between local and foreign firms. Massive growth in China …This paper is based on findings from a two‐year MPhil research project that aimed to examine the development of hotel … and discusses four main categories of barriers to chain development, namely: economic and political systems; hotel …

Recounts how learning and development strategy at Costa Coffee (a division of Whitbread Restaurants) was investigated … Coffee’s learning and development department and team against two competitors, resulting in the creation of a new … benchmarking model. Shows how the model can be used to measure and monitor learning and development effectiveness and offers …