Purpose – The purpose of this paper is to: study the relative efficiency between hotels operating under a brand and … hotels operating independently, on the island of Crete, Greece; identify the inefficiency causes; and suggest managerial … destinations with similar characteristics. Design/methodology/approach – The sample is constituted by 50 superior hotels (luxury …

uncertain environment, they need to select which form of organizational structure to adopt with care. Hotels that adopt an … productivity. A mechanistic organizational structure, in contrast, gives hoteliers the power to monitor employee behavior and … productivity, which may help them to achieve goals and boost financial performance. Originality/value – The paper provides further …

the drivers of future performance. Concern has been expressed that UK hotels are still focusing on these traditional … supported by new empirical evidence obtained regarding the current range of performance measures used within UK hotels. This … evidence suggests that although they appear to monitor performance in great detail, with few notable exceptions, UK hotels do …

investigates the Y2K readiness in various departments of the Kowloon Hotel. Based on the Kowloon Hotel’s experience, this paper … serves to inform hotel managers that: most, if not all, hotels are at risk of future IT problems; the cost of a hotel for …

, even though small hotels dominate the business. While some internationally respected authors have considered the nature and … extent of computing in small hotels, there is however a paucity of research in this important area. This paper aims to …: critically evaluate the factors that determine the nature of computerisation – within the small Scottish hotels sector …

which is, so far, not met. Concludes that education, training and advice in the application of IT for independent hotels is …