Gray, Brendan J.; Matear, Sheelagh M.; Matheson, Philip K. - In: International Journal of Contemporary Hospitality Management 12 (2000) 3, pp. 149-155
, innovation procedures, use of information technology and ethical policies of hospitality firms with the most highly market …The aim of this article is to identify company characteristics which are linked to improved performance in hospitality …‐oriented service firms from other sectors which took part in a large multi‐industry study in New Zealand. Suggests that hospitality …