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Contemporary issues in events, festivals and destination management.

Van Niekerk, Mathilda - 2017

Cover -- EDITORIAL ADVISORY BOARD -- Contemporary issues in events, festivals and destination management -- Thematic trends in event management research -- Event innovation induced corporate branding -- "We've never measured it, but it brings in a lot of business" -- Sport mega-events and nation...

Persistent link: https://www.econbiz.de/10012684241

An exploratory study of food and beverage training in private clubs

Barrows, Clayton W. - In: International Journal of Contemporary Hospitality Management 12 (2000) 3, pp. 190-197

Training in the hospitality industry has received relatively little attention and what has been published has focused … primarily upon training in hotels and restaurants. This paper presents an exploratory study of training of line‐level food and … beverage employees in private clubs in the USA. Through a series of focus groups, club managers’ approaches to training are …

Persistent link: https://www.econbiz.de/10014762452

Vocational education and food and beverage experience: issues for career development

Ladkin, Adele - In: International Journal of Contemporary Hospitality Management 12 (2000) 4, pp. 226-233

training. Next, a range of findings from a study of the career paths of hotel managers in the UK is presented. These include … managers’ careers, and illustrates that, despite calls from industry for increased management training, traditional food and …

Persistent link: https://www.econbiz.de/10014762456

Challenges and constraints of hospitality and tourism education in China

Lam, Terry; Xiao, Honggen - In: International Journal of Contemporary Hospitality Management 12 (2000) 5, pp. 291-295

curriculum design. Graduates from tourism education institutes and vocational training schools cannot fulfill industry needs and …

Persistent link: https://www.econbiz.de/10014762464

Training methods for specific objectives: preferences of managers in private clubs

Perdue, Joe; Ninemeier, Jack D.; Woods, Robert H. - In: International Journal of Contemporary Hospitality Management 14 (2002) 3, pp. 114-119

training methods to attain specific types of training objectives. Data were obtained from 123 club managers who were members of … the Club Managers Association of America. Participants rated the effectiveness of 16 alternate training methods for … potential use in six different types of training situations. Training methods studied included case study, video‐tape, lecture …

Persistent link: https://www.econbiz.de/10014762533

Unique training: the mood indicator is an employee’s tool

Wildes, Vivienne J. - In: International Journal of Contemporary Hospitality Management 14 (2002) 4, pp. 193-194

Unique training methods help to attract and retain career minded hospitality service professionals at The Inn at Little …

Persistent link: https://www.econbiz.de/10014762543

A strategic perspective to human resource development in Scottish tourism

Watson, Sandra; Drummond, Denise - In: International Journal of Contemporary Hospitality Management 14 (2002) 5, pp. 253-254

who work in the industry. Building on the earlier work of “Tourism Training Scotland”, the new body is a partnership …

Persistent link: https://www.econbiz.de/10014762551

Emotional harmony, dissonance and deviance at work

Lashley, Conrad - In: International Journal of Contemporary Hospitality Management 14 (2002) 5, pp. 255-257

Reviews recent literature relating to emotion at work, with special reference to the causes and effects of emotional harmony, dissonance and deviance. Illustrations are drawn from branded service organizations, in particular chain restaurant operations that make use of scripted or set piece...

Persistent link: https://www.econbiz.de/10014762552

Human resources issues in the development of tourism in China: evidence from Heilongjiang Province

Zhang Qiu, Hanqin; Lam, Terry - In: International Journal of Contemporary Hospitality Management 16 (2004) 1, pp. 45-51

From a closed country in which tourism was virtually unknown, China has become a major player in the international tourism market since the country opened its doors to the outside world in 1978. Because of the constant increase in international and domestic tourism in China, provincial tourism...

Persistent link: https://www.econbiz.de/10014762635

Service failure recovery in China

Magnini, Vincent P.; Ford, John B. - In: International Journal of Contemporary Hospitality Management 16 (2004) 5, pp. 279-286

. Western‐based hotel corporations should adapt their failure recovery training programs for their properties in China …

Persistent link: https://www.econbiz.de/10014762667