Similar Search Results

Effects of crowdvoting on hotels: the Booking.com case

Garrigos-Simon, Fernando J.; Galdon, Jose Luis; … - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 419-437

Booking.com, a sample of 184 questionnaires addressed to hotel managers and partial least squares (PLS)-path modeling were …

Persistent link: https://www.econbiz.de/10014764699

Perceptions of organizational politics and hotel employee outcomes

Karatepe, Osman M. - In: International Journal of Contemporary Hospitality Management 25 (2013) 1, pp. 82-104

in Iran. The relationships in the model were tested using LISREL 8.30 through structural equation modeling. Findings … useful. Replication studies with larger sample sizes in different hospitality settings in Iran as well as other developing …

Persistent link: https://www.econbiz.de/10014763164

Commerce, empire and faith in Safavid Iran: the caravanserai of Isfahan

Bryce, Derek; O'Gorman, Kevin D.; Baxter, Ian W.F. - In: International Journal of Contemporary Hospitality Management 25 (2013) 2, pp. 204-226

development of urban areas in relation to commerce, hospitality, religious and imperial patronage in early modern, Safavid Iran (c …, geopolitical and economic issues facing seventeenth century Safavid Iran shaping both urban form and commercial focus. These are … hospitality in early modern Iran and invites further consideration of the development of capitalism outside of Eurocentric …

Persistent link: https://www.econbiz.de/10014763170

Methodological approaches to job satisfaction measurement in hospitality firms

Khalilzadeh, Jalayer; Del Chiappa, Giacomo; Jafari, Jafar; … - In: International Journal of Contemporary Hospitality Management 25 (2013) 6, pp. 865-882

Purpose – The purpose of this paper is to propose a new unbiased, reliable, exact, and systematic method of job satisfaction score estimation. The method considers affective and cognitive aspects simultaneously. Design/methodology/approach – A questionnaire survey following the optimum...

Persistent link: https://www.econbiz.de/10014764229

High‐performance work practices, work social support and their effects on job embeddedness and turnover intentions

Karatepe, Osman M. - In: International Journal of Contemporary Hospitality Management 25 (2013) 6, pp. 903-921

weeks in Iran, the relationships were tested using LISREL 8.30 through structural equation modeling. Findings – Results … social support on turnover intentions through data collected in the hotel industry in Iran, a developing non‐Western country. …

Persistent link: https://www.econbiz.de/10014764388

Consumer research in the restaurant environment. Part 3: analysis, findings and conclusions

Kivela, Jakia; Inbakaran, Robert; Reece, John - In: International Journal of Contemporary Hospitality Management 12 (2000) 1, pp. 13-30

In the preceding article “Consumer research in the restaurant environment, Part 2”, the operationalisation of the theoretical model of dining satisfaction and return patronage ( IJCHM , Vol. 11 No. 6), was developed and described. This was preceded by Part 1 (IJCHM , Vol. 11 No. 5), in which...

Persistent link: https://www.econbiz.de/10014762432

Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services

Heung, Vincent C.S. - In: International Journal of Contemporary Hospitality Management 12 (2000) 5, pp. 308-315

Among all the Asian markets, mainland China was least affected by the economic downturn. It provides a leading source of tourism revenue to Hong Kong. In order to fully capture this market, it is important to satisfy the needs of the mainland Chinese travelers. This study aims to measure the...

Persistent link: https://www.econbiz.de/10014762467

Service quality in China’s hotel industry: a perspective from tourists and hotel managers

Tsang, Nelson; Qu, Hailin - In: International Journal of Contemporary Hospitality Management 12 (2000) 5, pp. 316-326

Assesses the perceptions of service quality in China’s hotel industry, from the perspective of both international tourists and hotel managers. A questionnaire was used to survey a sample of 90 hotel managers and 270 international tourists who visited China and stayed at hotels in Beijing,...

Persistent link: https://www.econbiz.de/10014762468

Customer loyalty in the hotel industry: the role of customer satisfaction and image

Kandampully, Jay; Suhartanto, Dwi - In: International Journal of Contemporary Hospitality Management 12 (2000) 6, pp. 346-351

Loyalty of a firm’s customer has been recognised as the dominant factor in a business organization’s success. This study helps us extend our understanding of the relationship between customer loyalty, customer satisfaction, and image. This is of considerable interest to both practitioners...

Persistent link: https://www.econbiz.de/10014762469

The relationship between customer loyalty and customer satisfaction

Bowen, John T.; Chen, Shiang‐Lih - In: International Journal of Contemporary Hospitality Management 13 (2001) 5, pp. 213-217

Develops and implements a method for hotels to identify attributes that will increase customer loyalty. Other hotels can replicate the methodology used in this study. The study makes the uses of the hotel’s database to draw samples for both focus groups and a mail survey. Based on 564...

Persistent link: https://www.econbiz.de/10014762508

1
2
3
4
5
6
7
8
9
Next
Last