benchmarking model. Shows how the model can be used to measure and monitor learning and development effectiveness and offers …

Purpose – The purpose of the paper is to identify and measure the main standards of the wine lists of upscale … practices and key standards of their wine lists according to their positioning strategy. Upscale restaurants need to define …

Links the application of benchmarking to the hotel′s ability to achieve continuous quality improvements. Defines both …. Places emphasis on the role of upper management in the implementation of the benchmarking process, as well as the process … reinforcing and supporting the organization′s strategic planning activities. Throughout, the benchmarking process focuses on the …

Examines the role of benchmarking within the small hospitality sector. Argues that there is considerable potential for … often depend heavily on this sector. While benchmarking activity is growing in large organizations, there has been limited … application among small hospitality businesses. Examines the reasons for this, and discusses how benchmarking, linked to external …

This comment paper calls for a need to view benchmarking as a means to disseminate best practice in small hospitality … organizations. Outlines the barriers to benchmarking in the sector and endorses the role and value of grading and award schemes as … “external benchmarking” agencies.  …

quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the …

standardization within customized service production is paradoxical. The aim here is to discuss the paradox and in so doing, to … standardization and customization at the same time and the findings show that customized service is seldom found in practice …. Originality/value – The data reveal the divide in the discourse between academia and practice on standardization versus …