D'Annunzio‐Green, Norma; Francis, Helen - In: International Journal of Contemporary Hospitality Management 17 (2005) 4, pp. 345-358
Purpose – The purpose of this paper is to present case study evidence of how managers in a contract catering firm made sense of an organisational change initiative that encouraged them to become self‐sufficient and display “entrepreneurial” behaviours in an environment where they were...