Purpose The purpose of this paper is to explore a multidimensional quality scale for the identification of incentive travel attributes. Design/methodology/approach The combined qualitative and quantitative method was used. Findings The resulting quality scale comprises 32 items with eight...

Purpose: This study aim to attempt to conceptualize agency in a hospitality setting and examine the psychological effects of agency-related visual cues on user perception and intention to use to understand the role of agency in the digitalization of hotel services. Design/methodology/approach:...

Purpose: This study aims to adopt Carroll’s corporate social responsibility (CSR) pyramid framework as a theoretical lens for examining employee perspectives on South Korean hotels operating as quarantine facilities during the COVID-19 pandemic. Design/methodology/approach: The study adopted...