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of involvement. Design/methodology/approach – A review of the current literature in these areas revealed ten theoretical … behavioral intentions. Lastly, it was revealed that the moderating role of involvement in the relationships between well …
Persistent link: https://www.econbiz.de/10014763117
–app interactions in highly experiential settings such as hotels (e.g. innovativeness and involvement). Using a nation-wide sample of … services. The strongest predictor of intentions was involvement, followed by app-related privacy concerns and perceived …. Third, the study clarifies the role of involvement as the most critical factor that can influence guests’ intentions to use …
Persistent link: https://www.econbiz.de/10014764561
Purpose This study aims to test the relationships among involvement, perceived price, perceived quality, affective … loyalty than first-time cruise travelers. The structural equation modeling results revealed that involvement has an important … vacation with a particular cruise line. Cruise line operators who undertake promotion efforts that enhance people involvement …
Persistent link: https://www.econbiz.de/10014764821
Purpose This study aims to assess international customers’ experiences in the leading hotels of the iconic city of Shanghai. Design/methodology/approach Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai’s superior hotels. The...
Persistent link: https://www.econbiz.de/10014763712
Purpose The purpose of this paper is to provide a critical review of research on customer experience management (CEM). The objectives are as follows. The paper first introduces the concepts involved in CEM by identifying definitions and dimensions of the customer experience. Second, the paper...
Persistent link: https://www.econbiz.de/10014764104
Purpose – This paper aims to present a review of the literature associated with co-creation and higher-order customer engagement concepts and poses critical questions related to the current state of research. Additionally, the paper presents a framework for customer engagement and co-creation...
Persistent link: https://www.econbiz.de/10014764986
-create, need for interaction and involvement on their adoption intention towards co-creatively developed new services. Design … their involvement. A guest’s willingness to co-create acts as a partial mediator between his/her innovativeness and … application in the co-creative hotel service innovation. Originality/value The need for interaction and customer involvement have …
Persistent link: https://www.econbiz.de/10014765289
The relationship between specific “bundles” of human resource management (HRM) policies and practices and organisational performance in the hospitality industry is not well understood. Based on open‐ended interviews with managerial staff, and examination of management documents, the human...
Persistent link: https://www.econbiz.de/10014762458
Aims to develop an implementation framework. Further to a critical review of previous research, ten implementation variables were identified and a conceptual framework constructed. The implementation process of a strategic decision was investigated in two international hotel groups via...
Persistent link: https://www.econbiz.de/10014762515
Reports on the role and importance of development directors in implementing the expansion strategy of an international … the organisation in view of the cultural differences between markets and the execution of the development strategy is very … overlap between the formulation and execution of strategy. Also gives the implications of the study for the wider academic …
Persistent link: https://www.econbiz.de/10014762516