Morosan, Cristian; DeFranco, Agnes - In: International Journal of Contemporary Hospitality Management 28 (2016) 9, pp. 1968-1991
–app interactions in highly experiential settings such as hotels (e.g. innovativeness and involvement). Using a nation-wide sample of … services. The strongest predictor of intentions was involvement, followed by app-related privacy concerns and perceived …. Third, the study clarifies the role of involvement as the most critical factor that can influence guests’ intentions to use …