COVER -- EDITORIAL ADVISORY BOARD -- Guest editorial -- Social entrepreneurship in tourism: applying sustainable livelihoods approaches -- Examining the motivations for social entrepreneurship using Max Weber's typology of rationality -- Students climbing the entrepreneurial ladder -- Exploring...

C1_EM-IJCH170063 -- IJCHM_29_9_Text_V02 -- Inside the sharing economy -- Introduction -- Conceptual foundations of consumer technology acceptance -- Proposed research framework and model -- Social cognitive theory -- Perceived value theory -- Hypotheses development -- Self-efficacy of...

Purpose – This study attempts to examine customers' perceived value of hotel loyalty programs, to identify the relationship between perceived program value and active loyalty, and to examine the effect of perceived program value in determining customers' active loyalty....

Purpose This study aims to examine the effects of different dimensions of national culture on corporate social responsibility (CSR) activities of hospitality firms, including lodging, casino and restaurant firms. Design/methodology/approach This study performs a panel regression analysis to...

Purpose To tackle one of the main negative consequences of the sharing economy, namely, the growth of the informal sector, the purpose of this paper is to evaluate for the first time the impacts of the informal sector on the hospitality industry and then to discuss what needs to be done to...

Purpose – This study aims to understand the effect of brand citizenship behaviors of hospitality employees on customers’ relation with the brand. A model, which links employee behaviors to customers’ evaluation of brand performance, brand trust and brand commitment, is proposed to provide...

Purpose The purpose of this study is to examine the effects of hospitality employees’ emotional intelligence (EI) on their stress-coping styles and job satisfaction. Design/methodology/approach The sample consisted of 366 food and beverage employees in the Korean hospitality industry. The...

Purpose – The study aims to investigate the illegitimate customer complaining behavior (ICCB) in the hospitality industry from the perspective of frontline employees. In particular, this study identified ICCB incidents, ICCB triggering factors and inhibitors in the hospitality industry....

Purpose Green practices have been of increasing interest to both practitioners and researchers in the hospitality context. To understand how green practices have been adopted in the industry, a systematic review of recent hospitality literature is essential. The purpose of this paper is to...

Purpose The purpose of this commissioned paper is to offer some personal reflections on sustainability within the hospitality industry. Design/methodology/approach The paper opens by identifying sustainability as a teasing paradox for the hospitality industry and a short discussion of the...