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Human resources, service quality and performance: a case study

Haynes, Peter; Fryer, Glenda - In: International Journal of Contemporary Hospitality Management 12 (2000) 4, pp. 240-248

The relationship between specific “bundles” of human resource management (HRM) policies and practices and organisational performance in the hospitality industry is not well understood. Based on open‐ended interviews with managerial staff, and examination of management documents, the human...

Persistent link: https://www.econbiz.de/10014762458

Towards a strategy implementation framework

Okumus, Fevzi - In: International Journal of Contemporary Hospitality Management 13 (2001) 7, pp. 327-338

Aims to develop an implementation framework. Further to a critical review of previous research, ten implementation variables were identified and a conceptual framework constructed. The implementation process of a strategic decision was investigated in two international hotel groups via...

Persistent link: https://www.econbiz.de/10014762515

The role and importance of development directors in initiating and implementing development strategy

Altinay, Levent; Roper, Angela - In: International Journal of Contemporary Hospitality Management 13 (2001) 7, pp. 339-346

Reports on the role and importance of development directors in implementing the expansion strategy of an international … the organisation in view of the cultural differences between markets and the execution of the development strategy is very … overlap between the formulation and execution of strategy. Also gives the implications of the study for the wider academic …

Persistent link: https://www.econbiz.de/10014762516

Shortcomings in planning approaches to tourism development in developing countries: the case of Turkey

Tosun, Cevat; Timothy, Dallen J. - In: International Journal of Contemporary Hospitality Management 13 (2001) 7, pp. 352-359

Many developing countries have prepared plans particularly at the central level to guide tourism development, as they have recognized the tourism sector as an important source of foreign currency earning and employment. In this context, mainly aims at analyzing the shortcomings of the planning...

Persistent link: https://www.econbiz.de/10014762517

Strategy implementation in the Alpine tourism industry

Pechlaner, Harald; Sauerwein, Elmar - In: International Journal of Contemporary Hospitality Management 14 (2002) 4, pp. 157-168

the tourism organization. These levels were bogged down for many years and aggravated the task of carrying out the …

Persistent link: https://www.econbiz.de/10014762539

The dilemma of operating a strategic approach to human resource management in the Scottish visitor attraction sector

Graham, Margaret; Lennon, J. John - In: International Journal of Contemporary Hospitality Management 14 (2002) 5, pp. 213-220

The majority of Scottish visitor attractions can also be defined as non‐profit making cultural heritage organisations to include historic buildings, museums and art galleries. Goals of achievement within this sector involve other, longer established priorities other than tourism. For example,...

Persistent link: https://www.econbiz.de/10014762545

HRM and universalism: is there one best way?

Christensen Hughes, Julia M. - In: International Journal of Contemporary Hospitality Management 14 (2002) 5, pp. 221-228

organization’s “universal” approach to human resource management – Intrawest in British Columbia, Canada. “Best practices” include …

Persistent link: https://www.econbiz.de/10014762546

Making functional flexibility stick: an assessment of the outcomes for stakeholders

Kelliher, Clare; Riley, Michael - In: International Journal of Contemporary Hospitality Management 14 (2002) 5, pp. 237-242

Increasingly, evidence suggests that the impact of HRM in organisations is greatest where it involves a set of coherent policies and practices. The implication of this is that, to be effective, individual HR initiatives need to be implemented as part of an integrated package of practices. This...

Persistent link: https://www.econbiz.de/10014762548

Mission statements exposed

Sufi, Tahir; Lyons, Howard - In: International Journal of Contemporary Hospitality Management 15 (2003) 5, pp. 255-262

In the strategic management literature mission statements are said to be an inseparable part of corporate strategy. It … has been argued that they have an impact on the performance of the organization, yet the evidence is unclear. This study …

Persistent link: https://www.econbiz.de/10014762603

Business Strategy and Organisational Structure: A Case of US Restaurant Firms

Tse, Eliza; Olsen, Michael D. - In: International Journal of Contemporary Hospitality Management 2 (1990) 3

of business strategy to the service industry by exploring the level of strategic management in restaurant firms in the … relationship between strategy and structure are also examined. …

Persistent link: https://www.econbiz.de/10014763192