Bernini, Cristina; Guizzardi, Andrea - In: International Journal of Contemporary Hospitality Management 27 (2015) 5, pp. 980-1002
Purpose – The aims of the paper are to evaluate the relevance of environmental factors (seasonality, size and quality) on hotels’ performance and benchmarks; to measure the bias in efficiency resulting from a failure to control for these sources of heterogeneity; and to propose some...