’ satisfaction index. Design/methodology/approach – The 15-item instrument presented in this study was developed through an … factor related most strongly to overall job satisfaction, followed by relationships and career advancement factors …, confirming that in the context of the hospitality industry, these factors were important in the measurement of job satisfaction …

satisfaction, and behavioral intentions. Design/methodology/approach – Data were collected from customers at an authentic upscale … customer perceived value is indeed a significant determinant of customer satisfaction, and customer satisfaction is a … environment, food, and service), restaurant image, customer perceived value, customer satisfaction, and behavioral intentions in …

, customer satisfaction, and corporate reputation to understand how customer perceptions evolve into customer loyalty in the … effects, is that perceived trust affects customer loyalty through customer satisfaction and that it has a stronger effect than …

Presents the results of an empirical study of work motivation and job satisfaction among managers in Chinese … managers’ satisfaction in this specific catering sector. A significant relationship was found between job satisfaction and … turnover intentions that has supported many studies in the discipline of social psychology. In addition, sectorial and cultural …

between unmet expectations, job satisfaction and organizational commitment in the Hong Kong fast food industry. A sample of … characteristics, training and development, and compensation and fairness are related to satisfaction and commitment.  …

Industrial Relations Survey reported higher levels of job satisfaction among hospitality employees than those in other industries … individuals manage work and life for personal satisfaction and gain, is illustrated. Indeed, this individualistic ideology … contributes to the levels of job satisfaction reported.  …

attitudes, specifically, organizational commitment and job satisfaction are significantly related to the personality traits, the … related to an employee's job satisfaction and organizational commitment. Originality/value – The paper is original in the …

motivation and satisfaction of tourism managerial staff.  …

Purpose – The purpose of this paper is to examine the effects of trust on an employee's job satisfaction and dedication … satisfaction and dedication. Findings – Degree of employee job satisfaction and dedication is related to degree of employee trust …, the degree of their job satisfaction and dedication is perceived higher and vice‐versa. Originality/value – This paper …

Purpose – The purpose of this paper is to examine the effects of job satisfaction, job characteristics and demographics … collected on: the Turkish version of the Maslach Burnout Inventory; job satisfaction; job characteristics; and demographic … middle managers are found to be moderate. Job satisfaction and job characteristics are found to be important predictors of …