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Service quality research on China’s hospitality and tourism industry
Tsang, Nelson K. F.; Lee, Louisa Yee-Sum; Qu, Hailin - In: International Journal of Contemporary Hospitality Management 27 (2015) 3, pp. 473-497
China’s hospitality and tourism industry. The study aims to identify the reasons for the lack of research on service quality … in China’s hospitality and tourism industry and the ignorance of the Chinese language literature in the field. Design … understand the research on service quality in the China hospitality and tourism industry.  …
Persistent link: https://www.econbiz.de/10014763707
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Clusters and gaps in hospitality and tourism academic research
Ingram, Hadyn - In: International Journal of Contemporary Hospitality Management 8 (1996) 7, pp. 91-95
Content‐analyses the academic entries in the WHATT‐CD International Hospitality and Tourism Research Register using … four broad categories ‐ general management issues hospitality, tourism, and current or “hot” research issues. Identifies …
Persistent link: https://www.econbiz.de/10014763390
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Human resources, service quality and performance: a case study
Haynes, Peter; Fryer, Glenda - In: International Journal of Contemporary Hospitality Management 12 (2000) 4, pp. 240-248
The relationship between specific “bundles” of human resource management (HRM) policies and practices and organisational performance in the hospitality industry is not well understood. Based on open‐ended interviews with managerial staff, and examination of management documents, the human...
Persistent link: https://www.econbiz.de/10014762458
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The role of benchmarking in achieving continuous service quality
Yasin, Mahmoud M.; Zimmerer, Thomas W. - In: International Journal of Contemporary Hospitality Management 7 (1995) 4, pp. 27-32
Links the application of benchmarking to the hotel′s ability to achieve continuous quality improvements. Defines both the operating and service subsystems of the hotel and clearly indicates specific methods for quality improvement in each. Places emphasis on the role of upper management in the...
Persistent link: https://www.econbiz.de/10014763328
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Organizational trend analysis of the hospitality industry: preparing for change
Blum, Shane C. - In: International Journal of Contemporary Hospitality Management 8 (1996) 7, pp. 20-32
Examines aspects of change as reflected by articles published in the Hospitality Research Journal during the seven‐year period from 1989‐1995. Discusses how change (demographic, technological, societal, legal, cultural or ethical) is likely to influence the industry in relation to six...
Persistent link: https://www.econbiz.de/10014763384
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Hospitality operations: patterns in management, service improvement and business performance
Teare, Richard - In: International Journal of Contemporary Hospitality Management 8 (1996) 7, pp. 63-74
relationships in hospitality and tourism, operations and business development, strategy and systems development, human resource …
Persistent link: https://www.econbiz.de/10014763388
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A review of hospitality research in the Asia Pacific region 1989‐1996: a thematic perspective
Hing, Nerilee - In: International Journal of Contemporary Hospitality Management 9 (1997) 7, pp. 241-253
Identifies themes in the hospitality and tourism literature arising from articles published in Asia Pacific … Tourism Studies , Tourism Recreation Research and the Asia Pacific Journal of Tourism Research . The themes are: attracting …
Persistent link: https://www.econbiz.de/10014763419
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HRM, performance, commitment and service quality in the hotel industry
Worsfold, Philip - In: International Journal of Contemporary Hospitality Management 11 (1999) 7, pp. 340-348
The nature of HRM and the extent to which it is adopted by industry is reviewed. HRM in the hotel and catering industry is compared with other sectors of industry, including small to medium size organizations. The literature concerning HRM and performance is briefly reviewed and its relevance to...
Persistent link: https://www.econbiz.de/10014763511
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A systems approach to performance measurement in hospitality
Southern, Geoff - In: International Journal of Contemporary Hospitality Management 11 (1999) 7, pp. 366-376
This paper demonstrates the value of a systems approach in considering performance management at an operational level in the hospitality sector. Systems concepts and techniques are applied in a hospitality situation, a hotel, to describe and analyse influences between subsystems. An operations...
Persistent link: https://www.econbiz.de/10014763514
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Cuba: hero of the Caribbean? A profile of its tourism education strategy
Wood, Pat; Jayawardena, Chandana - In: International Journal of Contemporary Hospitality Management 15 (2003) 3, pp. 151-155
Features a realistic perspective of the current hospitality and tourism paradigm in Cuba. Previews the newly released … hospitality and tourism education strategy to be rolled out in 2003. Provides an evaluation of the tourism and hospitality … the most mystical tourist destinations in the world with a phenomenal growth rate during recent years. The new tourism …
Persistent link: https://www.econbiz.de/10014762585