Gray, Brendan J.; Matear, Sheelagh M.; Matheson, Philip K. - In: International Journal of Contemporary Hospitality Management 12 (2000) 3, pp. 149-155
The aim of this article is to identify company characteristics which are linked to improved performance in hospitality …, innovation procedures, use of information technology and ethical policies of hospitality firms with the most highly market …‐oriented service firms from other sectors which took part in a large multi‐industry study in New Zealand. Suggests that hospitality …