Purpose – The purpose of this paper is to explore the apparent norm of partying that persists in the hotel industry despite evidence suggesting it can negatively affect both employees and organizations. Design/methodology/approach – Telephone surveys of 544 managers from 65 hotels were...

The search for labour flexibility has assumed great importance in most developed countries and has been the catalyst for the deregulation which has occurred, and continues to occur, in the Australian labour market. However, despite this, the question remains whether deregulation of the labour...

Interest in flexible working methods is increasing in the hospitality industry but to date there is little research evidence of current practice or potential. The range of methods available to the hospitality manager is reviewed and the major benefits and problems arising from the adoption of...

The possibility of introducing flexible working practices is investigated, focusing on the position of area catering supervisor in Sutcliffe Catering Ltd. The investigation was carried out in the light of demographic changes currently facing British industry. It is concluded that the position of...

Purpose – The paper reports on a research project undertaken for the North West Tourism Skills Network. Design/methodology/approach – The project explored the provision of information technology within hospitality and tourism programmes in educational institutions in the region. Researchers...

Purpose – This study aims to explore the propensity of adoption of ICT‐based facilities by hotels in the hospitality sector. Design/methodology/approach – The factors that influence a hotel's propensity to adopt ICTs are broadly divided into location‐related and firm‐related. The...

Purpose – The purpose of this study is to examine and to compare the most utilized information technology (IT) investment decision methods between hotels with centrally managed IT, and hotels with locally managed IT. Design/methodology/approach – The empirical data were collected via a...

Purpose – This paper aims to examine and analyze the findings of an empirical survey of the productivity of guest‐related IT applications and perceptions of hotel managers on IT competency in upscale hotels in Turkey. Design/methodology/approach – The data is collected via a structured...

Purpose – The purpose of this paper is to examine the evolution and transformation of tourism distribution channels, focusing on the role the internet has played in such a process. It attempts to graphically illustrate, in a temporal manner, the evolving complexity of the tourism distribution...

Purpose – Since the advent of non‐proprietary technologies fostered by the internet, the travel distribution model has been subjected to significant changes. One of the primary changes has been the expanding potential of interoperability between systems brought about the advent of extended...