Purpose – This paper aims to discuss whether cultural conceptualisations can explain student behaviour and to discuss tactics to enhance teaching and learning in a multinational classroom. Design/methodology/approach – Based on Hofstede's cultural dimensions a questionnaire was devised to...

Purpose – The purpose of this paper is to investigate the most important characteristics of the religious package tour as perceived by consumers who travel to the Holy Land and to examine the marketing components that play an important role for pilgrims. Design/methodology/approach –...

Purpose – Slot machines and other machine gaming generate between 65 percent and 90 percent of a US casino's revenue. This article aims to examine the motivations, behaviors, and preferences of slot machine customers, and to develop market segments. Design/methodology/approach – The study's...

Examines the motivational preferences of Caribbean hotel workers and the impact of individual differences on these preferences by questionnaire. Two‐hundred‐and‐twenty‐five workers from seven hotels in the Bahamas ranked ten factors according to how they motivated them on the job. In...

Examines mood state stress responses among a sample of Australian hospitality industry employees, together with relevant personality and attitudinal measures. Finds that high work satisfaction was associated with the major prominent mood states of cheerfulness and enthusiasm, whereas low work...

Purpose – The purpose of this paper is to test whether a hospitality worker's degree of individualism/collectivism influences his/her organizational citizenship behavior (OCB), comfort with empowerment, and leader‐member exchange (LMX) in the workplace. Design/methodology/approach –...

This paper briefly reviews the nature of sexual harassment, the response of industry to the problem and the adverse impact that may result from sexual harassment. Data from a survey of sexual harassment experienced by hospitality students whilst on supervised work experience are reported. The...

Sexual, racial and other forms of harassment may create a devastating impact on individuals affected and can lead to severe loss of morale and efficiency. Examines issues surrounding this sensitive area which relate to legal definition, organisational policies in general and the hospitality...

Sexual offences are committed against women tourists in Nepal by men working in tourism. The authorities do not remove known offenders from positions of trust. Women who speak out suffer repeated abuse and trauma. Since complaints are disregarded, these offences are widely denied. Describes an...

Purpose This paper aims to focus on the gap between the very high prevalence of sexual harassment in the tourism and hospitality industry (the phenomenon) and the limited academic discussion about it (academic knowledge), and suggests ways to bridge this gap. Design/methodology/approach The gap...