microprocessors in the hospitality industry is discussed. The possible enhancement in reporting quality, quantity and rate in a number … of areas of hotel operations are outlined as well as the application and implications of microprocessors as planning aids …

Hospitality management higher education’s historic origins have resulted in a strong vocational ethos permeating the … movement, driven by higher education hospitality academics towards the liberation of hospitality management higher education … paper investigates the historical evolution of hospitality management education, concepts associated with liberal education …

In today′s complex and competitive environment, strategic management becomes the primary means of adapting … organisations to their changing environment. For firms in the maturing hospitality industry to survive and grow, they will have to … of business strategy to the service industry by exploring the level of strategic management in restaurant firms in the …

environment by both US and European hospitality firms. Recommendations are offered concerning the most viable business strategies … facing hospitality organisations in the Internal Market of 1992.  …

Increasing complexity and scale in hospitality company operations combined with intensifying competition in a maturing … market is creating an unstable and rapidly changing strategic and operational environment for the hospitality industry. Such … products. The consequence of this is frequently an increase in complexity for the hospitality operations manager. This issue is …

. However, various attempts to develop management information systems in the 1960s and 1970s appeared to do little beyond …). Other service organisations such as airlines and tour operators are beginning to exploit DSS. If hospitality organisations … management skills.  …

, publication and education in this area, service management in hospitality education has yet to receive the attention that it … together to form the basis of a service management course in a hospitality curriculum.  … deserves. Offers a review of service management issues, discusses the reasons why an understanding of service management …

Interest in employee empowerment in hospitality operations is largely concerned with the improvement of customer …