Identifies the basic competencies of research chefs. A modified, three‐round (pilot round plus two rounds) Delphi procedure was employed. The Research Chefs Association nominated 33 research chefs. Ten of these chefs contributed to the pilot round; 25 to the first round; and 22 to the second...

Purpose – The objective of this research is to conduct an exploratory study that will gain consensus among restaurant industry professionals, academics and outside industry experts on the set of work practice dimensions in a high performance management systems (HPMS) for restaurant managers in...

Purpose – The Delphi technique is used to achieve consensus among experts and/or gain judgment on complex matters. This paper aims to discuss the classical Delphi and its advantages and disadvantages in qualitative research, particularly in hospitality. Design/methodology/approach – The...

Purpose – This paper's aim is to critically review the use of Delphi techniques in qualitative research for utilising “expert” opinions and to explore through a detailed example how Policy Delphi can be used by hospitality researchers as an alternative to the more widely used Normative...

The paper explores the application and value of facilities management concepts in medium‐sized UK hotels. Using the results of recent research into the extent and context of application of facilities management in hotels, some apparent advantages of the approach are identified. Facilities...

Examines the potential of targeting the post‐55 age group, and assessing the viability of developing leisure facilities specifically for this market sector. Post‐55‐year‐olds represent a relatively affluent group within the general population, but their advancing years requires special...

Provides an overview of the developing role of facilities management as a profession and outlines the directions in which it is ow moving. Examines the broad range of disciplines it encompasses as well as its inherent individuality caused by its comparative youth as a profession. Addresses the...

Seeks to evaluate why facilities management is importants hospitality managers. Explores the boundaries of facilities management in the light of developments within the fields of both facilities management and hotels. Considers the potential benefits of facilities management to hotel operating...

Focuses on the estimation of the contribution of the hotel industry to Hong Kong’s gross domestic product (GDP) and an analysis of the factors influencing the hotel industry’s recent and likely future contribution to the GDP. The investigation also covers a method of speeding up the...

Traditionally, the hotel industry has prided itself on its provision of quality service and therefore guest satisfaction. Unfortunately, hotel managers are often reluctant, or even resistant, to accept technologies, fearing that technologies might change their ability to provide hotel guests...