Increasing emphases on effective and efficient use of resources make it imperative that the potential of any one resource is maximised. In addressing the application of computers in the control function the value of a more holistic role for microprocessors in the hospitality industry is...

Purpose – Identifying the different user needs and capabilities of individuals online, the aim of this research is to highlight the importance of “web content accessibility” in effective online communication. In particular, identifying the statistical size of disabled and “challenged”...

Purpose – The aim of this paper is to gain insight into the implications of the proliferation of social software like blogs, message boards and consumer review sites, etc. and its consequences for the hotel industry. Design/methodology/approach – The paper draws on literature from journals,...

Purpose – The issue of perceptions between buyers who have made online purchases and browsers who have browsed websites on the quality of travel websites is rarely, if ever, investigated by tourism and hospitality researchers. This paper aims to report on a study that examined these two groups...

Purpose – The purpose of this paper is to review the literature on theories affecting consumers' online purchase intention of travel products. It seeks to explore the literature on the theoretical foundation of factors influencing customers' online purchase intentions in general and in the...

Purpose – The purpose of this research is to investigate online buyers' views for and against disintermediation of hotel reservation. Design/methodology/approach – A structured questionnaire was developed and a telephone survey was conducted in Hong Kong in March 2008. Findings – Empirical...

Purpose – The purpose of this study is to investigate the perceived importance of soft skills for hotel employees, their willingness to use electronic learning (e‐learning) as a training tool to improve their soft skills, and the impact of hotel employees' individual characteristics (i.e....

Purpose – The purpose of this paper is to identify and evaluate the practices hoteliers use to design their hotel web sites. It argues that hoteliers provide groups of relative information services, they provide them in different degrees of occurrence, and some of them being significant are...