The increasing complexity in workflow management systems (WMSs) has led to greater vulnerability due to system failure. Although system vulnerabilities cannot be completely eliminated, the accidental or anticipated failures have to be thoroughly understood and guarded. Traditionally, the failure...

The free disposal hull (FDH) models are used as an alternative to data envelopment analysis (DEA) models for performance measurement and efficiency assessment. The conventional FDH models are used to evaluate the performance of a set of firms or decision-making units (DMUs) using deterministic...