Innovation has always been the engine of economic growth. Nowadays, billions are disbursed on research and universities are working increasingly closely with industries to help them developing new products and processes. In order, to maintain this important role and be more competitive, higher...

The provision of high-quality educational services is a mandatory objective for Higher Education Institutions (HEIs) nowadays. Consequently, HEIs implement Quality Management System (QMS) process frameworks. A core managerial activity conducted in these QMS is decision making, which impacts the...