Shi, Weihua; Lee, Cheng-Few - In: International Journal of Electronic Finance 2 (2008) 2, pp. 162-179
This study aims to examine how the quality of service alternatives influences Internet Banking (IB)customers' behaviours. Although the newly developed IB is a fast-growing channel, the traditional brick-and mortar face-to-face banking services are still pervasive. Therefore, it is important to...
