Hwang, Hsin-Ginn; Chen, Rai-Fu; Lee, Jia-Min - In: International Journal of Electronic Finance 1 (2007) 3, pp. 321-335
The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS). A web survey was used with the subjects being internet banking users of Taiwanese banks. A total of 226 valid questionnaires were obtained with an 85% response rate. For the...