Information technology (IT) tends to be viewed as ancillary to core government functions. Consequently, IT is often outsourced to the private sector. Unfortunately, there is a long line of failed outsourced projects. This article uses two New Zealand case studies, the particularly public failure...

The purpose of this article is to assess the factors that motivate users toward using innovative public e-services that provided by e-government, to enhance services and reduce costs. The effect of users' demographic characteristics on motivation factors were examined as well. A questionnaire...