This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open...

Online deliberation invests significant sums in priorities co-decided by inhabitants, and is mostly relegated to small and non-influential experiments. There is a gap between ICT solutions and participatory initiatives. E-participation is a broad, undefined space of opportunities that needs to...