Sales forecasting is becoming increasingly complex, due to a range of factors, such as the shortening of product life cycles, increasingly competitive markets, and aggressive marketing. Often, forecasts are produced using a Forecasting Support System that integrates univariate statistical...

Outliers in time series have the potential to affect parameter estimates and forecasts when using exponential smoothing. The aim of this study is to show the way in which important types of outliers can be incorporated into linear innovations state space models for exponential smoothing methods....