A step change has taken place in allocations policy in England with the recent adoption of choice-based letting (CBL). This centres on a customer-oriented approach with households responding to adverts. It requires the customer to indicate preferences based on social housing market information...

This paper considers the current importance of choice as a concept in English housing policy. A key aim in extending choice is to empower the users of public services. The paper concentrates on the policy of choice-based lettings. We show how this is linked both to a wider policy debate in...