Mora, Manuel; Raisinghani, Mahesh S.; Rory O’Connor - In: International Journal of Information Systems in the … 1 (2009) 2, pp. 36-57
Service and service systems concepts are fundamental constructs for the development of the emergent SSME, ITSM, and Service Oriented Software (SOS) knowledge streams. A diversified literature has provided a richness of findings, but at the same time, the lack of standardized conceptualizations...