Ghani, Erlane K.; Said, Jamaliah; Laswad, Fawzi - In: International Journal of Managerial and Financial Accounting 2 (2010) 3, pp. 256-274
This study examines the adoption of balanced scorecard (BSC) in Malaysian local authorities (MLA). Using a questionnaire survey, this study assesses whether high level of BSC adoption in the local authorities in Malaysia would eventuate high service quality. This study uses variables of BSC...
