Danvila del Valle, Ignacio; Ángel Sastre Castillo, Miguel - In: International Journal of Manpower 30 (2009) 4, pp. 393-407
Purpose – The aim of this paper is to determine whether the effort invested by service companies in employee training has an impact on their economic performance. Design/methodology/approach – The study centres on an intensive labor sector, where the perception of service quality depends on...
